GDPR is the hot topic online and in the news right now. Things are changing around individuals rights regarding data and privacy - you'll have no doubt had emails from other companies talking about it, but what is GDPR?
GDPR stands for the General Data Protection Regulation. It's an EU legislation that is the framework for data protection across Europe. Companies must not only be compliant but demonstrate compliance, or face fines of up to 4% of annual global turnover or 20 million (much higher than the 500,000 imposable under the Data Protection Act 1998).
The GDPR gives individuals 8 main key rights regarding data:
The right to be informed, about what data is being captured, and what it is being used for
The right of access, to the data a company holds on you. The company must provide this within 30 days of the request.
The right to rectification. If the data held is incorrect or incomplete, an individual can request rectification (verbally or in writing). Again, a company has 30 days to respond to this.
The right to erasure. Also known as the right to be forgotten. A right for individuals to have personal data erased - within 30 days.
The right to restrict processing. Individuals can request restriction or suppression - which means that companies are permitted to store the personal data, but not use it.
The right to data portability. This allows individuals to obtain and reuse their personal data for their own purposes across different services.
The right to object. Individuals have the right to object to direct marketing (including profiling) and other forms of data processing (more info here).
Rights related to automated decision making including profiling. Individuals have the right to object to automated decision making, including profiling.
These are the rights the GDPR brings to to individuals, or you as a user or customer of websites and businesses.
There are a number of steps that businesses have to take in preparation for GDPR as outlined by the ICO (the Information Commissioner's Office) here. myQdos have followed and completed all of these steps.
Awareness. Making key decision makers aware of GDPR and the change in law.
Information they hold. Document the data that a company holds, where it came from, what it is used for etc.
Privacy information. Businesses must review their current privacy information and communicate it with those affected.
Individual rights. The 8 key rights as listed above - make sure there are procedures and processes in place to respond to any of the requests individuals have the right to make (for example, deleting personal data).
Consent. Review how the business seeks, records and manages consent. Refresh any existing consents if they don't meet the new standard.
Data breach. Have procedures in place to detect, report and investigate a personal data breach.
Children. Obtain parental or guardian consent for any data processing activity regarding children.
Data Protection Officers. Designate someone to take responsibility for data protection. Some businesses may be required to formally designate.
In addition to this, we have:
Every member of staff throughout the entire company is aware of the changes and their responsibilities regarding data and the GDPR. We've made privacy and security an integral part of our training and work hard to keep every member of staff informed and up to date.
Building on our staff training, we have policies and procedures to ensure we are equipped to deal with a data breach of any type or scale. Every member of staff is aware of what constitutes a data breach and what to do if one should occur.
We have a portal available to our staff with information about what myQdos has done for GDPR, along with documents and links for policies and further information.
As part of our information audit, we have audited each supplier that handles data on our behalf (a data processor) in order to confirm that they are GDPR compliant. Any third parties that work on our behalf now and in the future must comply. We hold copies of any third parties data breach and privacy policies and will continue to audit our data processors regularly.
We build our systems, processes and operations with data privacy in mind. We are, and always will be, compliant with regulations such as the GDPR. We are able to respond thoroughly and effectively to any requests that users make as per their rights as an individual under the GDPR.
We welcome the GDPR and the changes it brings. Keeping your data secure and operating in a safe, secure and transparent way is important to us - we ask our staff to treat all data as if it is their own. If you have any questions around our compliance to the GDPR or data security and privacy in general then get in touch with us via the contact us page or email: [email protected]